This is more complaint, than question. I have purchased your 19# box 4x and the last 2 have been replaced by the merchant because of the amount of broken biscuits – at least 70% in each. In addition, the plastic bag they were sitting in inside the carton was opened, unlike the 1st two orders where the bag was tightly twist-tied closed leaving little room for the treats to move around. In fact, crumbled biscuits landed all around the table when my husband opened this last box, leading us to believe had the bag been sealed, at least this wouldn’t have occurred. I have read other reviews complaining of the same broken-biscuit issue. Will you adjust your box-filling procedures or QC methods to insure minimal breakage? I (the dogs) like the biscuits and we don’t really want to have to go elsewhere for another product.
The Oven Baked Grain Free Chicken & Sweet Potato treats come in either a 14 oz or 19 lb box. You can use our store locator to find a pet specialty store near you or use an online retailer to purchase the 19 lb box. Please reach out to us at mail@cloudstar.com if you have further questions!
Hello, chicken will naturally have varying fat content and the maximum fat will vary batch to batch. However, we aim to set our guarantees as close as possible to the actual analysis.
Question
Mary –
Where are these treats manufactured? (What country?) Thanks.
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Cloud Star –
Our treats are baked in the United States.
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Question
Andy Gold –
This is more complaint, than question. I have purchased your 19# box 4x and the last 2 have been replaced by the merchant because of the amount of broken biscuits – at least 70% in each. In addition, the plastic bag they were sitting in inside the carton was opened, unlike the 1st two orders where the bag was tightly twist-tied closed leaving little room for the treats to move around. In fact, crumbled biscuits landed all around the table when my husband opened this last box, leading us to believe had the bag been sealed, at least this wouldn’t have occurred. I have read other reviews complaining of the same broken-biscuit issue. Will you adjust your box-filling procedures or QC methods to insure minimal breakage? I (the dogs) like the biscuits and we don’t really want to have to go elsewhere for another product.
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Question
richard –
What is the largest package size for the grain free biscuits and where can I buy large packages
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Cloud Star –
The Oven Baked Grain Free Chicken & Sweet Potato treats come in either a 14 oz or 19 lb box. You can use our store locator to find a pet specialty store near you or use an online retailer to purchase the 19 lb box. Please reach out to us at mail@cloudstar.com if you have further questions!
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Question
Carolyn Johannessen –
How many calories in each treat?
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Cloud Star –
There are 26.4 kcals per treat.
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Question
Margaret Kelder –
How much fat (maximum) is in the chicken and sweet potato biscuit?
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Cloud Star –
Hello, chicken will naturally have varying fat content and the maximum fat will vary batch to batch. However, we aim to set our guarantees as close as possible to the actual analysis.
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